Introduction
At A And R Tree Surgeon And Gardening, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following information:
- Personal Information – Name, phone number, email address, and any other details you provide when requesting a quote or contacting us.
- Service Information – Details related to your inquiry, such as your location and the type of service you require.
- Website Usage Data – Information collected automatically when you visit our website, such as IP address, browser type, and browsing behaviour.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our tree surgery and gardening services.
- Respond to inquiries and provide free quotes.
- Improve our website and customer service.
- Communicate with you regarding our services, promotions, or updates (only if you have opted in).
- Comply with legal obligations and protect against fraud.
3. How We Protect Your Information
We take appropriate security measures to prevent unauthorised access, alteration, or disclosure of your personal information. Your data is stored securely and is only accessed by authorised personnel.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:
- Service Providers – With trusted partners who assist in providing our services, such as payment processors or IT support.
- Legal Requirements – If required by law, to comply with legal processes or to protect our rights.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies help us analyse website traffic and improve functionality. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to your information.
- Request the deletion of your data, subject to legal obligations.
- Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.